My Misfit isn’t Syncing to Wellness360

If your Misfit device is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your device might not be syncing. 

Issue 1: Your authorization token has expired or been canceled from the Misfit app.

Solution: Reconnect your Misfit device to generate a new authorization token to sync the steps with the Wellness360 platform.

Issue 2: The data is not uploading from your Misfit app to the cloud.

Solution: This could be a temporary problem due to issues on the Misfit platform. The users can completely close or kill their Misfit app, reopen it, and try syncing it again with your platform.

Issue 3: You probably created a new Misfit account during your login process instead of using your existing login credentials. Or, you could have connected the wrong Misfit account.

Solution: 

1. Confirm the email address registered with your correct Misfit account. 

• Web Browser - Log in to the Misfit website here on a web browser. Find Account Options and tap on Edit Account. Check for the email account connected with Misfit in the 'Email' section.

Misfit website > Account Options > Edit Account > Email section

• Misfit app - Tap 'Me' from the bottom bar. Choose Settings to find Account Info. Your connected email account will be displayed at the top of the User Settings.

Misfit App > Me tab > Settings icon > Account Info > User Settings > Email details

2. After confirming the email address, go to the Wellness360 mobile app or the Wellness360 Web Portal to reconnect your device. Be sure to use the correct email credentials to reconnect.

Check The Time Zone Setting

If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. Recheck your set time zone by following these steps - 

• Wellness360 Mobile App

1. Tap on the More icon from the right bottom of the dashboard.

2. Find Settings > My Account and scroll down to find > Time zone.

3. Select your correct Time Zone from the drop-down and click on Save Changes.

• Web Portal (Wellness360 Web Portal)

1. Click on User Settings (profile icon) in the upper right corner

2. Click Settings.

3. Save the right Time Zone on the Personal Details page.

User Settings > Settings > Personal information > Under Account Details > Time zone

If you have any questions or would like additional help, please reach out to Wellness360 support for further assistance.