If your Misfit device is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your device might not be syncing.
Issue 1: Your authorization token has expired or canceled from the Misfit app.
Solution: Reconnect your Misfit device to generate a new authorization token to sync the steps with the Wellness360 platform.
Issue 2: The data is not uploading from your Misfit app to the cloud.
Solution: This could be a temporary problem due to issues on the Misfit platform. The users can completely close or kill their Misfit app, reopen it, and try syncing it again with your platform.
Issue 3: You probably created a new Misfit account during your login process instead of using your existing login credentials. Or, you could have connected a wrong Misfit account.
1. Confirm the email address registered with your correct Misfit account.
- Web Browser - Log in to the Misfit website here on a web browser. Find Account Options and tap on Edit Account. Check for the email account connected with Misfit in the 'Email' section.
Misfit website > Account Options > Edit Account > Email section
- Misfit app - Tap 'Me' from the bottom bar. Choose Settings to find Account Info. Your connected email account will be displayed at the top of the User Settings.
Misfit App > Me tab > Settings icon > Account Info > User Settings > Email details
2. After confirming the email address, go to the MyHealthPlus app or the wellness portal to reconnect your device. Be sure to use the correct email credentials to reconnect.