Wellness 360 Support
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Knowledge base
Wellness 360 User Troubleshooting Tips
Using Wellness360
25
• What Is The Wellness 360 Wellness Program
How Can I Contact Customer Support?
How Can I Edit My Profile Settings?
Navigating Through The Web Platform Dashboard
Navigating Through The Mobile App Dashboard
View all 25
FAQs
4
FAQs
How Can I Sync My Health and Fitness Data to Wellness360 platform or MyHealthPlus Mobile App?
How Users Can Set their Coach Privacy Settings?
How to Access Program Resources from User Portal?
Manual Entry
4
How to Manually Add Activity Data on the Wellness360 Web Platform?
How to Manually Add Nutrition Data on the Wellness360 Web Platform?
How to Manually Add Activity Data on the MyHealthPlus app?
How to Manually Add Nutrition Data on the MyHealthPlus app?
Connecting Apps and Devices
14
I got an email saying my device needs to be reconnected. What do I do?
How Can I Connect My Fitbit?
How Can I Connect to Apple HealthKit?
How Can I Connect My Apple Watch?
How Can I Connect My Withings With Wellness360?
View all 14
Syncing wearable devices
20
I have my Fitbit connected but the steps aren't syncing correctly. What do I do?
My Withings isn't Syncing to Wellness360
My Misfit isn’t Syncing to Wellness360
My Garmin isn't Syncing to Wellness360
My Fitbit isn't Syncing to Wellness360
View all 20
Login with SSO
2
How to Log Into the User Portal Using SSO Option?
How to Log Into the MyHealthPlus Mobile App Using SSO Option?
On Demand
4
How can I use my mobile phone to manage my online courses?
On-Demand - Overview
On Demand Mental Wellbeing
How to Sign Up For An Online Course?
Wellness Library
1
Wellness Library
Using MyHealthPlus mobile app
11
How to Log Into the MyHealthPlus Mobile App Using SSO Option?
Navigating the Health Section in the MyHealthPlus app
How to Upload Proof for Activities in the MyHealthPlus app?
Navigating Health Library in the MyHealthPlus mobile app
Accessing Exercise Classes on the MyHealthPlus mobile app
View all 11
Wellness 360 Admin Resources
ADMIN ACCOUNT
3
• Access To Admin Account
• First Time Access
• Repeated Access
NOTIFICATIONS
3
• OVERVIEW
• CREATING A NOTIFICATION
• EDIT/CANCEL THE NOTIFICATION
PROGRAM REPORTING
3
• Overview
• Generate Reports
• Report Abstracts
CHALLENGE MANAGEMENT
4
• OVERVIEW
• CHALLENGE STATISTICS
• SET UP A NEW CHALLENGE
• EDIT CHALLENGE
ANNOUNCEMENTS
3
• OVERVIEW
• CREATE AN ANNOUNCEMENT
• EDIT/DELETE ANNOUNCEMENT
PROGRAM ENGAGEMENT
2
• Overview
• Reports Dashboard
DISTRIBUTION LISTS
2
• OVERVIEW
• CREATE A DISTRIBUTION LIST
ENROLLMENT PROCESS
2
• OVERVIEW
• The LANDING PAGE
REWARD MANAGEMENT
4
• OVERVIEW
• CREATING REWARD CAMPAIGNS
• THE E-GIFT CARDS
• SETTING THE TIERED SYSTEM
EVENT MANAGEMENT
6
• OVERVIEW
• CREATE AN EVENT
• VIEW AN EVENT
• EDIT AN EVENT
• EVENT COMMUNICATION
View all 6
FAQs
0
HEALTH RISK ASSESSMENT
2
• OVERVIEW
• Admin Access To HRA Reports
LAUNCH AND POST-LAUNCH PLANS
6
• Eligibility File – Overview
• Add/Delete Users From Eligibility File
• Uploading User Eligibility File
• Pre - Launch Communications
• Launch Day Communications
View all 6
ONBOARDING CHECK-LIST
2
• Onboarding Overview
• Setting Up The On-boarding Checklist
USER MANAGEMENT
5
• An Overview
• User Profiles
• Adding Users
• Deleting Users
• Updating Users
Wellness Program Support
0
Single Sign-On (SSO) Setup
5
Set-Up SSO with Microsoft Azure AD
Setup SSO with Microsoft Office 365/Azure
Microsoft Azure AD Provisioning with SCIM
Set-Up SSO with OneLogin
Set-Up SSO with Okta
WELLNESS PROGRAM RESOURCES
3
OVERVIEW
CREATING/ADDING PROGRAM RESOURCES
EDIT/DELETE PROGRAM RESOURCES
WELLNESS ACTIVITIES
6
OVERVIEW
CREATING NEW WELLNESS ACTIVITIES
EDIT/DELETE WELLNESS ACTIVITIES
ASSIGNING WELLNESS ACTIVITIES TO USERS
REVIEW/APPROVE WELLNESS ACTIVITY REQUESTS
View all 6
Help Desk Software
by Freshdesk Support Desk