Wellness 360 Support

Using Wellness360 25

• • What Is The Wellness 360 Wellness Program
• How Can I Contact Customer Support?
• How Can I Edit My Profile Settings?
• Navigating Through The Web Platform Dashboard
• Navigating Through The Mobile App Dashboard

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FAQs 4

• FAQs
• How Can I Sync My Health and Fitness Data to Wellness360 platform or MyHealthPlus Mobile App?
• How Users Can Set their Coach Privacy Settings?
• How to Access Program Resources from User Portal?

Manual Entry 4

• How to Manually Add Activity Data on the Wellness360 Web Platform?
• How to Manually Add Nutrition Data on the Wellness360 Web Platform?
• How to Manually Add Activity Data on the MyHealthPlus app?
• How to Manually Add Nutrition Data on the MyHealthPlus app?

Connecting Apps and Devices 14

• I got an email saying my device needs to be reconnected. What do I do?
• How Can I Connect My Fitbit?
• How Can I Connect to Apple HealthKit?
• How Can I Connect My Apple Watch?
• How Can I Connect My Withings With Wellness360?

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Syncing wearable devices 20

• I have my Fitbit connected but the steps aren't syncing correctly. What do I do?
• My Withings isn't Syncing to Wellness360
• My Misfit isn’t Syncing to Wellness360
• My Garmin isn't Syncing to Wellness360
• My Fitbit isn't Syncing to Wellness360

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Login with SSO 1

• How to Log Into the User Portal Using SSO Option?

On Demand 4

• How can I use my mobile phone to manage my online courses?
• On-Demand - Overview
• On Demand Mental Wellbeing
• How to Sign Up For An Online Course?

Wellness Library 1

• Wellness Library

Using MyHealthPlus mobile app 11

• How to Log Into the MyHealthPlus Mobile App Using SSO Option?
• Navigating the Health Section in the MyHealthPlus app
• How to Upload Proof for Activities in the MyHealthPlus app?
• Navigating Health Library in the MyHealthPlus mobile app
• Accessing Exercise Classes on the MyHealthPlus mobile app

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ADMIN ACCOUNT 3

• • Access To Admin Account
• • First Time Access
• • Repeated Access

NOTIFICATIONS 3

• • OVERVIEW
• • CREATING A NOTIFICATION
• • EDIT/CANCEL THE NOTIFICATION

PROGRAM REPORTING 3

• • Overview
• • Generate Reports
• • Report Abstracts

CHALLENGE MANAGEMENT 4

• • OVERVIEW
• • CHALLENGE STATISTICS
• • SET UP A NEW CHALLENGE
• • EDIT CHALLENGE

ANNOUNCEMENTS 3

• • OVERVIEW
• • CREATE AN ANNOUNCEMENT
• • EDIT/DELETE ANNOUNCEMENT

PROGRAM ENGAGEMENT 2

• • Overview
• • Reports Dashboard

DISTRIBUTION LISTS 2

• • OVERVIEW
• • CREATE A DISTRIBUTION LIST

ENROLLMENT PROCESS 2

• • OVERVIEW
• • The LANDING PAGE

REWARD MANAGEMENT 4

• • OVERVIEW
• • CREATING REWARD CAMPAIGNS
• • THE E-GIFT CARDS
• • SETTING THE TIERED SYSTEM

EVENT MANAGEMENT 6

• • OVERVIEW
• • CREATE AN EVENT
• • VIEW AN EVENT
• • EDIT AN EVENT
• • EVENT COMMUNICATION

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FAQs 0

HEALTH RISK ASSESSMENT 2

• • OVERVIEW
• • Admin Access To HRA Reports

LAUNCH AND POST-LAUNCH PLANS 6

• • Eligibility File – Overview
• • Add/Delete Users From Eligibility File
• • Uploading User Eligibility File
• • Pre - Launch Communications
• • Launch Day Communications

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ONBOARDING CHECK-LIST 2

• • Onboarding Overview
• • Setting Up The On-boarding Checklist

USER MANAGEMENT 5

• • An Overview
• • User Profiles
• • Adding Users
• • Deleting Users
• • Updating Users

Wellness Program Support 0

Single Sign-On (SSO) Setup 5

• Set-Up SSO with Microsoft Azure AD
• Setup SSO with Microsoft Office 365/Azure
• Microsoft Azure AD Provisioning with SCIM
• Set-Up SSO with OneLogin
• Set-Up SSO with Okta

WELLNESS PROGRAM RESOURCES 3

• OVERVIEW
• CREATING/ADDING PROGRAM RESOURCES
• EDIT/DELETE PROGRAM RESOURCES

WELLNESS ACTIVITIES 6

• OVERVIEW
• CREATING NEW WELLNESS ACTIVITIES
• EDIT/DELETE WELLNESS ACTIVITIES
• ASSIGNING WELLNESS ACTIVITIES TO USERS
• REVIEW/APPROVE WELLNESS ACTIVITY REQUESTS

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