Wellness 360 Support
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Wellness 360 User Troubleshooting Tips
• What Is The Wellness 360 Wellness Program
How Can I Contact Customer Support?
How Can I Edit My Profile Settings?
Navigating Through The Web Platform Dashboard
Navigating Through The Mobile App Dashboard
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How Can I Sync My Health and Fitness Data to Wellness360 platform or MyHealthPlus Mobile App?
How Users Can Set their Coach Privacy Settings?
How to Manually Add Activity Data on the Wellness360 Web Platform?
How to Manually Add Nutrition Data on the Wellness360 Web Platform?
How to Manually Add Activity Data on the MyHealthPlus app?
How to Manually Add Nutrition Data on the MyHealthPlus app?
Connecting Apps and Devices
I got an email saying my device needs to be reconnected. What do I do?
How Can I Connect My Fitbit?
How Can I Connect to Apple HealthKit?
How Can I Connect My Apple Watch?
How Can I Connect My Withings With Wellness360?
View all 14
Syncing wearable devices
I have my Fitbit connected but the steps aren't syncing correctly. What do I do?
My Withings isn't Syncing to Wellness360
My Misfit isn’t Syncing to Wellness360
My Garmin isn't Syncing to Wellness360
My Fitbit isn't Syncing to Wellness360
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Login with SSO
How to Log Into the User Portal Using SSO Option?
How can I use my mobile phone to manage my online courses?
On-Demand - Overview
On Demand Mental Wellbeing
How to Sign Up For An Online Course?
Using MyHealthPlus mobile app
How to Log Into the MyHealthPlus Mobile App Using SSO Option?
Navigating the Health Section in the MyHealthPlus app
How to Upload Proof for Activities in the MyHealthPlus app?
Navigating Health Library in the MyHealthPlus mobile app
Accessing Exercise Classes on the MyHealthPlus mobile app
View all 11
Wellness 360 Admin Resources
• Access To Admin Account
• First Time Access
• Repeated Access
• CREATING A NOTIFICATION
• EDIT/CANCEL THE NOTIFICATION
• Generate Reports
• Report Abstracts
• CHALLENGE STATISTICS
• SET UP A NEW CHALLENGE
• EDIT CHALLENGE
• CREATE AN ANNOUNCEMENT
• EDIT/DELETE ANNOUNCEMENT
• Reports Dashboard
• CREATE A DISTRIBUTION LIST
• The LANDING PAGE
• CREATING REWARD CAMPAIGNS
• THE E-GIFT CARDS
• SETTING THE TIERED SYSTEM
• CREATE AN EVENT
• VIEW AN EVENT
• EDIT AN EVENT
• EVENT COMMUNICATION
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HEALTH RISK ASSESSMENT
• Admin Access To HRA Reports
LAUNCH AND POST-LAUNCH PLANS
• Eligibility File – Overview
• Add/Delete Users From Eligibility File
• Uploading User Eligibility File
• Pre - Launch Communications
• Launch Day Communications
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• Onboarding Overview
• Setting Up The On-boarding Checklist
• An Overview
• User Profiles
• Adding Users
• Deleting Users
• Updating Users
Wellness Program Support
Single Sign-On (SSO) Setup
Set-Up SSO with Microsoft Azure AD
Setup SSO with Microsoft Office 365/Azure
Microsoft Azure AD Provisioning with SCIM
Set-Up SSO with OneLogin
Set-Up SSO with Okta
Help Desk Software
by Freshdesk Support Desk