FAQs

1.  What Is A Wellness360 Program?

Wellness360 promotes health, fitness, and wellness for employers, employees, and their dependents to create a more positive and productive workplace. The program includes various activities, challenges, and events to make wellness engaging and rewarding. Participants can earn reward points that can be redeemed for e-gift cards or sponsored merchandise.

Article Link - What is the Wellness360 Wellness Program?

2.  What Is A Wellness360 Account?

When a company enrolls in Wellness360, registered employees and their dependents receive personal wellness accounts.

• Users: Track activities, events, notifications, challenges, and progress.

• Admins: Manage activities, notifications, announcements, and monitor user participation.

3.  How Can I Add My Spouse Or A Dependent To The Wellness Program?

• Contact your administrator to enable the option.

• Once approved, go to User Settings > Manage Dependents and click ADD.

• Enter the required details, and an invitation email will be sent to the dependent.

Article Link -  Adding Your Spouse, Partner, Dependents or Eligible Family Members to the Program

4.  Why should I Take A Health Risk Assessment (HRA)?

The HRA helps assess your wellness through a questionnaire covering physical activity, nutrition, and medical history. It generates a Wellness Score, allowing admins to assign personalized health activities and challenges.

5.  As A User, How Can I Start With My HRA, Biometric, etc.?

• Click ONBOARDING CHECKLIST on your dashboard.

• Complete the HRA questionnaire and enter biometric details (height, weight, etc.).

• A Wellness Score will be generated upon completion.

• Earn reward points for completing assessments and submitting reports.

Article Link - How Should I Take My Health Risk Assessment?

6. How can I Track my Health & Fitness Progress?

• Manual Logging: Enter activity details manually in your account.

• Fitness Device Sync: Connect supported devices like Fitbit, S Health, or Google Fit for automatic tracking.

Article Link - Adding Tracks/Logs, Connecting Apps and Devices

7. How Do I Sync My Fitness Device?

• Go to “Apps and Devices” on your dashboard.

• Select your fitness tracker and follow the steps to sync.

Article Link - Syncing Wearable Devices

8. How Can I Connect My Apple Watch to The Wellness360 Platform?

• Click “Apps and Devices” on your dashboard.

• Follow the  instructions mentioned in the attached article to successfully connect your Apple watch.

Article Link - How can I Connect my Apple Watch?

9.  What If My Tracking Device Gets Disconnected?

Once the user gets notified about it, the user can reconnect the device by logging into their Wellness user account, navigating to the Apps & Devices section under User Settings, enabling the relevant fitness device, and following the next steps accordingly to reconnect the fitness device to the Wellness platform.

Article Link - Reconnect the Device

10. Can I Track My Progress Without a Wearable Device?

Yes! You can:

• Use compatible apps (found under User Settings > Apps & Devices).

• iPhone users can use Apple HealthKit for tracking steps and activity.

Article Link -> Overview - Compatible Apps & Devices,  Apps that can be connected to Wellness360.

11.  Is There a Mobile App for Wellness360?

Yes! Download Wellness360 from:

• App Store (iOS) - Link

• Google Play Store (Android) - Link
  Once installed, sign in with your Wellness360 credentials.

12.  How can I manually Track my Progress?

• Log in to your account.

• Go to 'Exercise Tracker' on your dashboard.

• Enter your activity details and duration.

Article Link - Adding/Tracking Logs

13.  How Can I Earn Reward Points?

• Admins assign reward points for completing challenges and activities.

• Points appear in notifications or announcements accordingly on your dashboard.

• Completing milestones automatically adds points to your account.

Article Link - Navigating the Points Section

14.  How Can I Keep A Track Of My Earned Points?

• Navigate to Points in your dashboard.

• View details on earned points, remaining milestones, and redemption options.

• Earned Points will reflect in your account within 48 hours.

Article Link - How Can I Track My Reward Points?

15.  What If I Miss an Event I Registered For?

No problem! However, it’s best to cancel in advance to allow others to participate, as some events have limited slots.

16.  Can I Earn Points For an Event I Didn't Register For?

Yes! If you attend an event without prior registration, your participation will be logged. If points don’t appear within 5-7 days, Please contact the admin.

17.  How Can I Protect The Privacy Of My Data?

• All user data is protected under the Privacy Policy.

• To adjust visibility, go to Settings > Privacy, update preferences, and save changes.

If you have any Questions or Concerns, please reach out to Wellness360 support for further assistance.