Resetting a User’s Password

Resetting passwords promptly helps protect your organization’s data and keeps users productive. Follow this step‑by‑step guide to reset a user’s password from your Wellness360 Admin Portal.

1. Navigate to the User Management Section

   • On the left side of the Admin Platform, click User Management.

   • Within User Management, open the Users page.

2. Locate the User

   • A list of users (added via the eligibility file) appears.

   • Note: Reset Password is available only for users who are already registered on the platform.

3. Initiate Password Reset

   • Find the user whose password needs resetting.

   • In that user’s row, go to the Actions column and click the three‑dot icon.

   • From the pop‑up menu, select Reset Password.

4. Send the Reset Link

   • A pop‑up window prompts you to choose the email address where the reset link should be sent.

   • Because a user may have both a primary and secondary email, select the appropriate one.

   • Click the chosen email address, then click Send Email.

   • A password‑reset email is sent to the selected address.

5. Completion Notification

   • A confirmation pop‑up appears in the top‑right corner, indicating the process was successful.

   • The user will receive an email with instructions to reset their password.

By following these steps, you’ll maintain account security while ensuring users can quickly regain access to their accounts.

If you are experiencing any issues, please contact the Wellness360 Support Team.