why user unable to view the activity in user portal?

Quick Overview:

Wellness activities are crucial for employee well-being, fostering healthy habits and a positive workplace culture. They include health screenings, flu shots, coaching, and more, enhancing engagement in the employee wellness program.

Reason:


The root cause of the issue is a mismatch between the user's email in the eligibility file and the  email in the distribution list of the activity.

1) Validate the user's email address in the distribution list of the activity."

     Notifications -> Distribution Lists - > Select the List associated with the activity

2) Click on 'View Distribution List' and search for the user in the search bar to view the email              associated with that user."

3) Now, cross-check the user's email in the eligibility file.

4) Search for the user. As you can see, there is an email mismatch between the distribution list       email and the email in the eligibility file.

5) To resolve this issue, edit the email of the user in User Setup -> Users -> Click on Edit

5) Edit the email as per the eligibility file and click on 'Update'.
6) Now, navigate back to the specific distribution list: Notification -> Distribution List -> Locate the       particular list -> Click on the 'Edit' option.

7) after click on edit -> click on "update" which is in bottom right -> it will sync the latest changes         which has been made. this will ensure the email is matching with email in eligibility file and                 resolves the issue.