If your Google Fit is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your app data might not be syncing. 



First check if the activity data is correct in Google Fit - Steps, distance, and minutes data should be correct here:




Activity Data Correct in Google Fit

If the activity data like step count, distance, and active minutes are recorded correctly in Google Fit, but are not syncing with the Wellness360 platform, first check if you have connected with the correct Google account.


Check your connected Google email account by – 

  1. Google Fit app > Profile tab > Email details under your name.
  2. Confirm your correct email address and reconnect your Google Fit with Wellness360 platform using the same credentials.

 

Activity Data Correct in Google Fit

If the activity data of step count, distance, and active minutes are not getting recorded or displayed in Google Fit, check the Google Fit support site for help and instructions.

  1. Open Google Fit app on your phone
  2. Tap ‘Profile’ at the bottom of the screen.
  3. Tap ’Settings’ at the top.
  4. Activity Tracking > Automatic activity tracking > Toggle it ‘On’



Check The Time Zone Setting

If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. or tracking app. Recheck your set time zone by following these steps - 


  • MyHealthPlus App
  1. Tap on the left side menu bar on the dashboard.
  2. Find Settings > Settings > Time zone.
  3. Save the right time zone.


  1. Click on User Settings (profile icon) in the upper right corner
  2. Click Settings.
  3. Save the right time zone in the Personal Details page.

User Settings > Settings > Personal Details > Personal information > Time zone



Need More Help?

If you are still having trouble syncing the app or device with the platform, please reach out to our Support Team.