My Strava is not Syncing with Wellness360

If your Strava is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your app might not be syncing. 

Issue 1: Your authorization token has expired or been canceled from the Strava app.

Solution: Reconnect your Strava app to generate a new authorization token to sync the activity data with the Wellness360 platform.

Issue 2: The data is not uploading from your Strava app to the cloud.

Solution: This could be a temporary problem due to issues on the Strava platform or due to low network issues. The users can completely close or kill their Strava app, reopen it, and try syncing it again with your platform. Soft closing the app will sync the data in the background.

Check the Strava Support page for more instructions and help.

Issue 3: If the activity data like step count, distance, and active minutes are recorded correctly in Strava, but are not syncing with the Wellness360 platform, first check if you have connected with the correct account credentials.

Solution: 

1. Confirm the email address registered with your correct Strava account. 

• Web Browser - Log in to the Strava website on a web browser. Click on the Profile and look for Settings. View the email account connected with Strava in the ‘Change Email’ section.

Strava Website > Profile icon > Settings option > Change Email

• Strava app - Tap the 'Profile' tab and look for the Settings icon. Your connected email account will be displayed next to "Change Email".

Strava App > Profile icon > Settings icon > Change Email

If you still cannot access the email id, look for previous correspondence from Strava to know the email and other details,.

2. After confirming the email address, go to the Wellness360 mobile app or the Wellness360 Web Portal to reconnect your app. Be sure to use the correct email credentials to reconnect.

If you still have issues, repeat steps 1 - 2, or try connecting with other Strava accounts you may have.

Check The Time Zone Setting

If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. Recheck your set time zone by following these steps -

• Wellness360 Mobile App

1. Tap on the More icon from the right bottom of the dashboard.

2. Find Settings > My Account and scroll down to find > Time zone.

3. Select your correct Time Zone from the drop-down and click on Save Changes.

• Web Portal (Wellness360 Web Portal)

1. Click on User Settings (profile icon) in the upper right corner

2. Click Settings.

3. Save the right Time Zone on the Personal Details page.

User Settings > Settings > Personal information > Under Account Details > Time zone

If you have any questions or would like additional help, please reach out to Wellness360 support for further assistance.