If your Strava is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your app might not be syncing. 

 

 

Issue 1: Your authorization token has expired or canceled from the Strava app.

Solution: Reconnect your Strava app to generate a new authorization token to sync the activity data with the Wellness360 platform.

 

 

Issue 2: The data is not uploading from your Strava app to the cloud.

Solution: This could be a temporary problem due to issues on the Strava platform or due to low network issues. The users can completely close or kill their Strava app, reopen it, and try syncing it again with your platform. Soft closing the app will sync the data in the background.

 

Check the Strava Support page for more instructions and help.

 

 

Issue 3: If the activity data like step count, distance, and active minutes are recorded correctly in Strava, but are not syncing with the Wellness360 platform, first check if you have connected with the correct account credentials.

Solution: 

1. Confirm the email address registered with your correct Strava account. 

  • Web Browser - Log in to the Strava website on a web browser. Click on the Profile and look for Settings. View the email account connected with Strava in the ‘Change Email’ section.

 

Strava Website > Profile icon > Settings option > Change Email

 

  • Strava app - Tap the 'Profile' tab and look for the Settings icon. Your connected email account will be displayed next to "Change Email".

 

Strava App > Profile icon > Settings icon > Change Email

 

If you still cannot access the email id, look for previous correspondence from Strava to know the email and other details,.

 

2. After confirming the email address, go to the MyHealthPlus app or the wellness portal to reconnect your app. Be sure to use the correct email credentials to reconnect.

 

 

If you still have issues, repeat steps 1 - 3 again, or try connecting with other Strava accounts you may have.

 

 

Check The Time Zone Setting

If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. Recheck your set time zone by following these steps -


 

  • MyHealthPlus App
    1. Tap on the left side menu bar on the dashboard.
    2. Find Settings > Settings > Time zone.
    3. Save the right time zone.
  • Web Portal (livewellness360.com)
    1. Click on User Settings (profile icon) in the upper right corner
    2. Click Settings.
    3. Save the right time zone in the Personal Details page.

 

 

Need More Help?

If you are still having trouble syncing the device with the platform, please reach out to our Support Team.