I Have Completed the Wellness Activities, But Have Not Received the Rewards. What Should I Do?

Employee engagement is the key to the success of corporate wellness programs. And so, many companies offer rewards and incentives as a part of their employee engagement strategies. The program administrator can set the reward points for the wellness activities according to the company's reward and incentive structure.

Know more about Rewards and Points

However, sometimes the user may complete the wellness activities but may not be rewarded with the allocated points. This can be checked from the web portal or the MyHealthplus mobile app.

Here are the steps to follow in situations where the user has not received the reward points upon completing the wellness activities.

1. Log into the user portal or the MyHealthPlus mobile app.

2. Navigate to the Points section from the left menu panel of the portal or the Rewards section in the mobile app.

3. You can view the list of Activities that have been allotted reward points.

4. Check if the wellness activity that you have completed is on the rewards list.

5. If your activity is on the list, click on the activity title.

6. A pop-up with the activity points details will be displayed. If you have received the points, it will be shown in the pop-up.

7. If you have not received the points, they will not be shown in the pop-up.

8. Check if you have completed the correct activity, marked it as complete, and submitted the required proofs.

9. If you have done everything correctly, but have not received the reward points yet, then contact your program administrator or support team.