If your Apple Watch is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your device might not be syncing.
You need to first check if all your activity data is getting updated correctly in your connected Apple HealthKit app. Wellness360 wellness platform and the associated MyHealthPlus app extract the data from the Apple Healthkit (iPhone) and the Apple Watch and syncs it with the user account.
Check Activity Data
You have to make sure that the Step count, distance, and active minutes data is correct here –
Activity Data Not Correct
If the activity data of step count, distance, and active minutes do not match between your Apple Healthkit and Apple Watch, you may need to manage the data sources:
Open the Health app
Tap on ‘Steps’ – it shows the step count for the current day
Scroll down to find "Data Sources & Access"
4. Tap "Edit".
5. Hold the Change order icon (3 horizontal lines) across your connected Apple watch in the listed data sources. and drag it to the top.
6. Tap "Done" to save changes.
Your Apple Watch must be listed on top of the data sources after adjusting the source priorities.
Activity Data Is Correct
If step count, distance, and active minutes data are recorded correctly in Apple Health, but are not displaying in the MyHealthPlus app, you may check if MyHealthPlus is given access to record steps data:
Iphone Settings > Privacy > Health > MyHealthPlus
Toggle "On" for all the options.
Check The Time Zone Setting
If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. Recheck your set time zone by following these steps -
MyHealthPlus App
Tap on the left side menu bar on the dashboard.
Find Settings > Settings > Time zone.
Save the right time zone.
Web Portal (livewellness360.com)
Click on User Settings (profile icon) in the upper right corner
Click Settings.
Save the right time zone in the Personal Details page.
User Settings > Settings > Personal Details > Personal information > Time zone
Need More Help?
If you are still having trouble syncing the device with the platform, please reach out to our Support Team.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article